The DMG MORI magazine for customers and interested readers

DMG MORI MANUFACTURER SERVICE

CUSTOMER FIRST –
Our 5 service promises!

“We’ve been listening to you! Our 5 service promises help us to meet your high service quality expectations at fair prices. You can take us at our word!”

Dr. Maurice Eschweiler

Director of Industrial Services,

DMG MORI AKTIENGESELLSCHAFT

Request
offer

SPARE PARTS

1 BEST PRICE GUARANTEE FOR ORIGINAL SPARE PARTS

If a spare part, offered or supplied by us, is at least 20 % cheaper elsewhere, we’ll immediately give you a full refund of the price difference. Guaranteed!*

IT’S THAT EASY

Just send an e-mail to the address below, listing our offer or order number and the cheaper alternative offer or alternative supplier’s weblink: bestprice.uk@dmgmori.com

* Only applicable if delivery of our spare part was after 01/09/2016. The spare part in the alternative offer is completely identical – not a repair, copy or other version. It is a new part with an identical warranty period and contents. The scope of supply and quantity are identical. The alternative part has the same availability.

BEST PRICE EXAMPLES OF SPARE PARTS

Sensors / proximity switch

from £ 40

Axial tapered roller bearing

from £ 168

Linear guideways

from £ 488

Ball screws

from £ 952

BEST PRICE EXAMPLE MAINTENANCE KITS

Competitively priced original replacement parts in a full package

Example maintenance kit DMU 65 monoBLOCK®

from £ 472

All spare part prices exclude VAT, packaging, transport.

2 SPINDLE SERVICE AT BEST PRICES DIRECTLY FROM THE MANUFACTURER

World-class manufacturer’s expertise at new attractive prices – DMG MORI spindle service!

SPINDLE REPAIRS

Expert repairs with full cost control.

  • Fixed price without additional charges
  • 9-month warranty
  • Includes replacement of rotary feed-through
  • Includes replacement of any faulty stator and rotor parts
BEST PRICE GUARANTEE

18,000 SK40 Spindle repair

from £ 7,992

SPINDLE REPLACEMENT SERVICE

The choice is yours: Fully refurbished replacement spindle or a new spindle ready-to-use.

  • Warranty up to 9 months or 18 months
  • More than 1,000 spindles currently available
BEST PRICE GUARANTEE

18,000 SK40 Replacement spindle

from £ 13,432

BEST PRICE GUARANTEE

18,000 SK40 New spindle

from £ 15,992

Price includes old part credit note, excludes VAT, packaging, transport.

SAVE EVEN MORE

Quick and easy plus save on shipping costs: shop.dmgmori.com

Original spare parts, training offers and accessory products at a glance – around the clock.

Download the product brochure LifeCycle Services:

SERVICE

3 NEW FLAT CALL-OUT RATE – HUGE SERVICE COST CUTS

Now available – no travel and other extra costs! Instead, we’ve introduced a flat rate service charge to cover our costs. This means you save up to 50 %!

NEW SERVICE PRICES

  • Fixed price, flat rate service charge
  • One-off charge per service call-out and engineer
  • No calculating the service engineer’s travel time cost
  • No mileage charges
  • No expenses or small parts costs

new
SERVICE COSTS
save up to
50 %

View the LifeCycle Services video

watch the video

4 WE SAFEGUARD YOUR PRODUCTIVITY

Reduced operating costs, maximum machine availability and precision throughout the entire life cycle of your machine – DMG MORI Service Plus!

MAINTENANCE PLUS

Manufacturer maintenance for maximum machine availability.

  • Replacement / installation of required wear parts at a fixed price
  • The maintenance level is adapted to meet machine running time requirements
  • 10 % special discount on any services and spare parts identified as necessary during maintenance
  • Term: 3 years (new machines) or 2 years (existing machines)

per machine / maintenance / year

from £ 1,850

SERVICECOMPETENCE PLUS

Professional maintenance – we show you how to do it yourself.

  • Replacement of key wear parts with maintenance kits tailored to each specific machine type
  • Extensive 2,000-hour maintenance training
  • Handover and iKey training (Inspection Key)

from £ 2,200

5 COMPLETE OVERHAULS – RESTORING MAXIMUM PERFORMANCE

Full functionality from proven DMG MORI technologies – Ensure well-established production processes with machine or component overhauls.

HIGHLIGHTS

  • A wide range of machine types at a fixed price
  • Maximum performance restored
  • Component reconditioning to manufacturer’s quality standards
  • Additional software updates and selected retrofitting options
  • Top quality through extensive operational testing
  • Full service warranty
  • Overhaul options – on-site or at manufacturer’s own location

REFERENCE PROJECTS

View the overhaul video MF Twin 65 now

watch the video

View the overhaul video DMC 200 U now

watch the video

Find out more about the overhaul at:

www.dmgmori.com