DMG MORI‘s magazine for customers around the world

DMG MORI MANUFACTURER SERVICE

CUSTOMER FIRST –
Our Service Promises!

“We have heard you! Our Service Promises are designed to meet the high demands you have for top quality service at reasonable prices. Put us to the test!“

Kevin Bowers

Chief Support Officer

DMG MORI USA

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REPLACEMENT PARTS

1 YOUR DMG MORI SERVICE EXPERTS – WE’VE GOT YOU COVERED!

LOCAL SERVICE SUPPORT

Our Service Commitment.

  • Over 300 Service and Parts employees nationwide for immediate support
  • 2 year warranty on labor and spare parts for new machine purchase
  • Over $140 million in spare parts stock
  • Guaranteed replacement-part shipping within 24 hours of receiving your order – or it’s free*

    *24-or-Free guarantee: subject to DMG MORI terms and conditions, some restrictions apply. Please contact your local sales and service office for details.
DMG MORI SPARE PARTS

HIGHLIGHTS

  • Global logistics network for fast worldwide delivery
  • Over $226 million worth of inventory in stock
  • More than 275,000 unique spare parts in stock
  • Original spare parts direct from the manufacturer
  • Spare parts availability for many early models (machine model year 1970 or later)
  • Global ordering via our 24 / 7 Service Hotline
  • New parts and replacement parts available

2 SPINDLE SERVICE – DIRECT FROM THE MANUFACTURER

Top manufacturer support – DMG MORI Spindle Service!

SPINDLE REPAIR

Expert repair service.

  • 9-month warranty*
  • Includes turning mechanism replacement
  • Includes replacement of stator and rotor if faulty
  • Expert removal and installation of your spindles by experienced DMG MORI service technicians

SPINDLE REPLACEMENT SERVICE

The choice is yours: Fully rebuilt replacement spindle or new spindle for immediate use.

  • 6-month warranty*
  • Includes replacing the turning mechanism
  • Quick delivery times for minimal downtime
  • Expert replacement of damaged spindles by experienced DMG MORI service technicians

    *1-year warranty on new spindles

DMG MORI 24 / 7 Service Hotline –
support around the clock:

(855) DMG-MORI (364-6674)

SERVICE

3 SERVICE PLUS

Reduced operating costs, highest machine availability, and superior precision over the entire service life of your machine – DMG MORI Service Plus!

MAINTENANCE PLUS

Manufacturer‘s maintenance for highest possible availability.

  • Fixed-price replacement / installation of required consumable parts
  • Scale of maintenance adapted corresponding to machine run time
  • Maintenance period: 3 years (new machine) or 2 years (in-stock machine)

SERVICE COMPETENCE PLUS

Become a service expert with our support

  • Replace your most important consumable parts using maintenance kits perfectly customized to each machine type
  • Comprehensive training in 2000-hour maintenance
  • Handover and training in the use of iKey (Inspection Key)

4 PREVENTIVE SERVICE

MAINTENANCE KITS –

Affordable original replacement parts, in a full package.

  • Safe DIY maintenance. Put together by our experts, perfectly customized for individual machine types
  • Your advantage – everything in one package, at a reduced price

HIGHLIGHTS

  • More than 200 different maintenance kits available, all perfectly customized for each machine type ensuring machine availability
  • All important wear parts in one kit
  • Protection from expensive subsequent damage
  • Save up to 25% with our attractive package rate