The DMG MORI magazine for customers and interested readers

DMG MORI MANUFACTURER SERVICE

CUSTOMER FIRST –
Our 5 service promises!

“We’ve been listening to you! Our 5 service promises help us to meet your high service quality expectations at fair prices. You can take us at our word!”

Dr. Maurice Eschweiler

Director of Industrial Services,

DMG MORI AKTIENGESELLSCHAFT

Request
offer

SPARE PARTS

1 BEST PRICE GUARANTEE FOR ORIGINAL SPARE PARTS

If a spare part, offered or supplied by us, is at least 20 % cheaper elsewhere, we’ll immediately give you a full refund of the price difference. Guaranteed!*

IT’S THAT EASY

Just send an e-mail to the address below, listing our offer or order number and the cheaper alternative offer or alternative supplier’s weblink: bestprice@dmgmori.com

* Only applicable if delivery of our spare part was after 01/09/2016. The spare part in the alternative offer is completely identical – not a repair, copy or other version. It is a new part with an identical warranty period and contents. The scope of supply and quantity are identical. The alternative part has the same availability.

DMG MORI SPARE PARTS SERVICE

Maximum availability with a global presence.

  • Global logistics network for all non-domestic markets
  • More than 280,000 different items in stock
  • More than 1,000 spindles available immediately
  • Spare parts availability rate of > 95 %
  • New and replacement parts available
  • Many spare parts also available for older series dating back to 1970
  • Order from anywhere in the world with the 24 / 7 service hotline
EXAMPLE MAINTENANCE KITS

MAINTENANCE KITS

Affordable original replacement parts, in a full package.

Safe DIY maintenance. Put together by our experts, perfectly customised for the individual machine types! Your advantage – everything in one package, at a reduced price.

HIGHLIGHTS

  • More than 200 different maintenance kits available, all perfectly customised for each machine type
  • Ensuring machine availability
  • All important wear parts in one kit
  • Protection from expensive subsequent damage
  • Save up to 25 % with our attractive package rate

More information, descriptions and prices for our maintenance kits are available from your local service team: www.dmgmori.com

2 SPINDLE SERVICE AT BEST PRICES DIRECTLY FROM THE MANUFACTURER

World-class manufacturer’s expertise at new attractive prices – DMG MORI spindle service!

SPINDLE REPAIRS

Expert repairs with full cost control.

  • Fixed price without additional charges
  • 9-month warranty
  • Includes replacement of rotary feed-through
  • Includes replacement of any faulty stator and rotor parts
  • Professional removal and installation of your spindle by experienced DMG MORI service engineers

SPINDLE REPLACEMENT SERVICE

The choice is yours: Fully refurbished replacement spindle or a new spindle ready-to-use.

  • Warranty up to 9 months or 18 months
  • Including replacement of rotary feed-through
  • Professional replacement of the damaged spindle by experienced DMG MORI service technicians

BEST PRICE
WARRANTY

TALK TO US!

SERVICE

3 MANUFACTURER SERVICE YOU CAN RELY ON

Local presence is our global strength. We are there for you around the clock in case of emergency. Any time, anywhere.

HIGHLIGHTS

  • More than 2,500 highly qualified service technicians worldwide
  • Unrivalled availability and operational capability with our extensive service network
  • Proximity to our customers, with more than 150 technology and service centres worldwide
  • 24 / 7 service hotline: Our experts can solve your problems over the phone in 60 % of cases
  • Minimising unplanned machine failures through preventive maintenance
  • More than 300 innovative service products to help optimise your processes
  • Comprehensive training portfolio

View the video on LifeCycle Services

watch the video

Download the product brochure LifeCycle Services:

download.dmgmori.com

4 WE SAFEGUARD YOUR PRODUCTIVITY

Reduced operating costs, maximum machine availability and precision throughout the entire life cycle of your machine – DMG MORI Service Plus!

MAINTENANCE PLUS

Manufacturer maintenance for maximum machine availability.

  • Replacement / installation of required wear parts at a fixed price
  • The maintenance level is adapted to meet machine running time requirements
  • 10 % special discount on any services and spare parts identified as necessary during maintenance
  • Term: 3 years (new machines) or 2 years (existing machines)

SERVICECOMPETENCE PLUS

Professional maintenance – we show you how to do it yourself.

  • Replacement of key wear parts with maintenance kits tailored to each specific machine type
  • Extensive 2,000-hour maintenance training
  • Handover and iKey training (Inspection Key)

Find out more about our Service Plus products at:

www.dmgmori.com

5 COMPLETE OVERHAULS – RESTORING MAXIMUM PERFORMANCE

Full functionality from proven DMG MORI technologies – Ensure well-established production processes with machine or component overhauls.

HIGHLIGHTS

  • A wide range of machine types at a fixed price
  • Maximum performance restored
  • Component reconditioning to manufacturer’s quality standards
  • Additional software updates and selected retrofitting options
  • Top quality through extensive operational testing
  • Full service warranty
  • Overhaul options – on-site or at manufacturer’s own location

REFERENCE PROJECTS

View the overhaul video MF Twin 65 now

watch the video

View the overhaul video DMC 200 U now

watch the video

Find out more about the overhaul at:

www.dmgmori.com